If for some reason you are not entirely happy with your purchase, we operate a straightforward returns policy. Our policy lasts 14 days, meaning you have 14 days to send your item back, and if it fits our criteria, gain a full refund.
To be eligible for a return:
- Your item must be unused and in the same condition that you received it.
- It must also be in the original packaging.
- Items are unworn and unwashed
- Items have no make-up stains
- Items returned must be in a resaleable condition
- Items still have the tags attached
Any item not in its original condition is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 14 days after delivery is not eligible.
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.
How do I go about returning my items?
There are 3 simple steps to return your purchase to Love my Fashions.
Fill out the returns form that comes with your item or download it again here if missing.
Print out returns address, and add to the parcel.
Drop off at Post Office
If possible opt for track delivery so that you can monitor the delivery of your return.
You will be responsible for paying for your shipping costs for returning your item.
Shipping costs are non-refundable unless we sent you a faulty or damaged item.
If you are shipping an item over £25, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
What happens when we receive your return?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 working days.
Late or missing refunds (if applicable)
Before claiming a missing refund, please allow for a couple of working days for the refund to process, by getting in contact with your bank and/or credit card company, as it may take some time before your refund is officially posted.
If you have taken all these steps and you still have not received your refund, please contact us by sending us an email at:
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and send your item via the prescribed method above:
- The time it may take for your exchanged product to reach you will vary depending on where you live.